Terms Of Use

Our aim at Dogs Trust Products Ltd is your total satisfaction. We like to hear from you, the good and the bad. If you have any suggestions or comments please email us by clicking on 'contact' at the top of this page.

Sales Telephone: 08450726778

Customer Service telephone: 08450726778

Email: INFO@DOGSTRUSTPRODUCTS.COM

Dogstrust Products Ltd (7779417) a joint venture partnership with Dogs Trust a registered charity (numbers 227523, SC0843 and CHY16218).

Registered Office:

B1 Business Centre, suite 206, Davyfield Road, Blackburn, BB1 2QY

Products

These products are suitable for Dogs over 6 weeks old, but if your dog has an underlying skin condition or complaint you should seek veterinary advice before using any products. 

 If any adverse reaction occurs, discontinue use and contact your vet. 

Making A Purchase

Making a purchase couldn't be easier. Just browse our store, and add any items that you wish to buy into the shopping basket. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payments. We currently only offer our webservice to those in the UK and Eire, we are expanding elsewhere soon.

We accept Visa, Visa Debit, Mastercard, Solo, Maestro and Visa Electron. We charge for the item at the moment of purchase. 

Cancelling an Order:

Dogs Trust Products Ltd strives to process your order immediately after Checkout so you can receive your goods as soon as possible. Once you have hit the Purchase button at Checkout we begin to process your order. If you decide after Checkout that you would like to cancel your order please call 08450726778 or email INFO@DOGSTRUSTPRODUCTS.COM  

Shipping And Handling

Dogs Trust charges just £2.50 to post anywhere in the United Kingdom.

Your order will be processed immediately on receipt. Please allow up to 30 days for your items to arrive, although we do aim to deliver earlier - usually within 7 - 9 working days.

Tax Charges

  All prices are inclusive of VAT at the current rate where applicable.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any website.

Privacy Policy

Dogs Trust Products Ltd does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:

a. Take and fulfil customer orders

b. Administer and enhance the site and service

c. Only disclose information to third-parties for goods delivery purposes.

Returns Policy  

Returning an item:

For a refund, items must be returned within 7 days of reciept of delivery with the original packaging, as long as the item has not been used or damaged after receipt.

You will receive a full refund, but this does not include the price of posting the item back to us.

Your refund will be processed within 30 days of the cancellation.

This does not affect your statutory rights.

Instructions for Return:

1. Please enclose the delivery note, including your name and order number with the returned item(s). Tape the box securely using heavy-duty packing tape.

2. Send your returned item(s) via an insured carrier, such as Royal Mail Recorded delivery. This will be at your expense. We cannot be responsible for lost returns.

3. Send your return to:

Dogs Trust Products, 1 Apollo Rise, Southwood, Farnborough GU14 0GT

Customer Service telephone: 08450726778

Email: INFO@DOGSTRUSTPRODUCTS.COM

We are not responsible for lost returns. If you have questions about your return, please contact our Customer Service team on the telephone number above.

Instructions for damaged or wrong items:

It is very important to us to ensure that you receive your goods in A1 condition and that the goods you have delivered are the goods that you receive, however sometimes things can go worng.

If your order has been damaged or contains the incorrect items we are really sorry, you are important to us and we will do all we can to make the situation right.

PLEASE DO NOT SEND DAMAGED GOODS BACK TO US:  You first need to contact our fully trained Customer Service team . Please provide your name, order number and request for refund or exchange.

Call us on 08450726778 (Mon-Fri 9am - 6pm) or contact us online by clicking here.

Your rights to return goods are protected under the EU Distance Selling Directive.